Privacy Policy

1. Introduction

Ematrics ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, company)
• Call recordings and transcriptions
• Usage data and analytics
• Communication preferences
• Payment information

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Analyze sales calls and provide insights
• Train and improve our AI models
• Send product updates and marketing communications
• Ensure security and prevent fraud

4. Data Security

We implement industry-standard security measures to protect your data, including encryption at rest and in transit, regular security audits, and access controls. Your call recordings and transcriptions are stored securely and are only accessible to authorized personnel within your organization.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting our support team.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@ematrics.com.