Ematrics AI Sales Training Software
Effective Date: May 23rd 2025 | Last Updated: May 23rd 2025
By accessing, downloading, installing, or using the Ematrics AI Sales Training Software ("Service," "Platform," or "Software"), you ("Customer," "User," or "you") agree to be bound by these Terms and Conditions ("Terms," "Agreement"). If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
If you do not agree to these Terms, do not use the Service.
Ematrics AI Sales Training Software is a cloud-based Software-as-a-Service (SaaS) platform that provides artificial intelligence-powered sales training solutions, including but not limited to:
You must be at least 18 years old and have the legal capacity to enter into this Agreement. Organizations must be legally established entities with authority to enter binding agreements.
To access the Service, you must create an account by providing accurate, current, and complete information. You are responsible for:
You agree to use strong passwords and enable multi-factor authentication when available. Ematrics is not liable for losses resulting from unauthorized account access due to your failure to maintain account security.
Ematrics offers various subscription plans with different features, user limits, and pricing. Current plans and pricing are available on our website and may be updated from time to time.
We reserve the right to modify subscription pricing with 30 days' written notice. Price changes will take effect at your next billing cycle.
Accounts with overdue payments may be suspended or terminated. A reconnection fee may apply for reactivation of suspended services.
You are responsible for all applicable taxes, duties, and assessments related to your use of the Service.
You agree to use the Service in compliance with all applicable laws, regulations, and these Terms. You will not use the Service for any unlawful or prohibited purposes.
You may not:
All content uploaded or created through the Service must be appropriate for a professional business environment and comply with applicable laws regarding harassment, discrimination, and workplace conduct.
We collect and process personal and business data as described in our Privacy Policy, which is incorporated by reference into these Terms.
You retain ownership of all data, content, and information you upload to or create through the Service ("Customer Data"). You grant us a limited license to use Customer Data solely to provide the Service.
We implement industry-standard security measures to protect your data, including:
We maintain regular backups of Customer Data and have disaster recovery procedures in place. However, you are encouraged to maintain your own backups of critical data.
Upon request and subject to technical feasibility, we will provide Customer Data in a standard format. Upon termination, we will delete Customer Data according to our data retention policies and applicable law.
Ematrics retains all rights, title, and interest in the Service, including software, algorithms, AI models, content, trademarks, and proprietary methodologies. No rights are granted except as expressly stated in these Terms.
You retain ownership of your pre-existing intellectual property. Customer Data remains your property, subject to the limited license granted to us for service provision.
Any feedback, suggestions, or ideas you provide regarding the Service become the property of Ematrics and may be used without compensation or attribution.
The Service may include third-party content or integrations. Such content is governed by the respective third-party terms and licenses.
Our Service uses artificial intelligence and machine learning algorithms to provide personalized training recommendations, performance analytics, and automated coaching features.
While we strive for accuracy, AI-generated content and recommendations are not guaranteed to be error-free. You should use professional judgment when relying on AI-generated insights.
We may use aggregated, anonymized data to improve our AI models and Service functionality. Individual Customer Data is not used for training without explicit consent.
We implement measures to minimize bias in our AI systems, but you acknowledge that AI systems may have inherent limitations and should not be the sole basis for employment or personnel decisions.
We strive to maintain 99.5% uptime, excluding scheduled maintenance. Service credits may be available for extended outages as specified in our SLA.
We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice when necessary for security or service integrity.
Support is provided according to your subscription tier and may include:
We provide integrations with various third-party services but are not responsible for the availability or functionality of such third-party services.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMATRICS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow limitation of liability for certain damages, so these limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Ematrics and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from: Your use of the Service; Your violation of these Terms; Your Customer Data or content; Your violation of applicable laws or third-party rights.
You may terminate your subscription at any time through your account settings or by contacting support. Termination takes effect at the end of the current billing period.
We may terminate or suspend your account immediately for:
Upon termination:
We may modify these Terms at any time by posting updated terms on our website. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.
We comply with applicable data protection laws including GDPR, CCPA, and other regional privacy regulations. Specific compliance measures are detailed in our Privacy Policy.
The Service may be subject to export control laws. You agree not to export or re-export the Service in violation of applicable laws.
We maintain compliance with relevant industry standards including SOC 2, ISO 27001, and other applicable security frameworks.
These Terms are governed by the laws of [Jurisdiction] without regard to conflict of law principles.
Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization], except that either party may seek injunctive relief in court.
You agree not to participate in class action lawsuits or class-wide arbitration against Ematrics.
Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including natural disasters, acts of government, cyber attacks, or other force majeure events.
17.1 Entire Agreement — These Terms, together with our Privacy Policy and any applicable Order Forms, constitute the entire agreement between the parties.
17.2 Severability — If any provision of these Terms is found unenforceable, the remainder shall remain in full force and effect.
17.3 Assignment — You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.
17.4 Waiver — Failure to enforce any provision does not constitute a waiver of that provision or any other provision.
17.5 Headings — Section headings are for convenience only and do not affect interpretation.
17.6 Survival — Provisions that by their nature should survive termination will continue in effect after termination.
For questions about these Terms or the Service, please contact us at:
Ematrics AI
Email: info@ematrics.com
By using the Ematrics AI Sales Training Software, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.